Incident: AWS Service Degradation Affecting Third-Party Integrations
We are currently responding to a global outage affecting AWS, originating in the US-EAST-1 (Northern Virginia) region, which has caused elevated error rates and latencies across multiple core services.
As a result, several third-party providers and integration partners connected to the SavvyMoney platform — including TransUnion, Salesforce, Atlassian, NADA, and Zest — are experiencing intermittent service degradation.
Our engineering and operations teams are actively monitoring the incident, coordinating with AWS and all affected third-party vendors, and assessing any direct impact to the SavvyMoney platform features (credit score updates, alert delivery, analytics dashboards, loan/offers flows).
Impact Summary:
- Lending and Deposit Services: Users may experience slower response times or intermittent errors when accessing pre-qualified offers or deposit-related insights.
- Credit Data & Partner Integrations: Some credit score updates, loan analytics, and external API calls may be delayed or unavailable.
- Platform Performance: General latency may occur across portions of the application that rely on AWS services such as compute, S3 storage, and API Gateway.
What we know so far:
- The issue appears rooted in AWS internal subsystems (not reported as a cyber-attack).
- Wide-area knock-on effects have been reported — gaming, financial, social, and enterprise platforms all affected.
- AWS has confirmed increased error/latency rates and begun mitigation steps; full recovery timeline is not yet confirmed.
What this means for you:
- Some services of ours may be slower, experience time-outs or delays — especially integrations that pass through AWS infrastructure.
- At present, we are not aware of data loss or compromise of consumer data within the SavvyMoney platform.
- We will track and normalize as soon as AWS signals full recovery and our third-party providers verify stable operation.
Updates:
We will publish further status updates as we receive additional information from AWS and our vendor partners, and once we have completed an internal impact assessment.
Posted Oct 20, 2025 - 09:37 PDT